Pick open matches
Wallet KES
Mode KES wallet
Matches Clear picks
History Full history

Trust and safety

How Kayapool works

A clear guide to matches, KES wallet balance, match labels, withdrawals, refunds, and support.

Pick your first match

Step 1

Choose a match

Open Pick Match and choose a match that is still open before kickoff.

Step 2

Pick 1, X, or 2

Pick 1 for home, X for draw, or 2 for away. Your pick is locked once saved.

Step 3

Track the result

Use KES, follow what people picked, then check your result.

Match labels

What each match status means

Open

The match is available and users can still make picks.

Locked matches

Kickoff has passed or picks were closed. No new picks can be added.

Settled

The result has been confirmed and rewards have been calculated.

Voided

The match was cancelled and eligible amounts are returned.

FAQ

Common questions

What balance do I use?

You use your KES wallet balance to make picks and track match activity.

How do withdrawals work?

After a result is confirmed, rewards are calculated from the winning pick, amount picked, and the listed service fee.

Why is a match locked?

Matches lock when kickoff passes or when picks are closed. Locked matches are visible for tracking, but cannot accept new picks.

How do refunds work?

If a match is voided, eligible picks are refunded back to the user's wallet and shown in wallet history with a refund record.

How do I get support?

Open the support center and include your account email, match name, wallet reference, and the issue you need checked.

Wallet proof

Every money move has a trail

Top-ups, withdrawals, picks, rewards, and refunds appear in wallet history with a reference.

Result proof

Results show their status

Open, locked, result pending, settled, and voided labels tell you what can still change.

Support proof

Support starts from a reference

Share the wallet reference or match name so support can check the exact record.

Ready

Start with one match and keep the flow simple.